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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Laura Brink

Laura Brink

March 27, 2025

5  out of  5
rating by Laura Brink
"I’ve been working with Pam and it has been a great experience transitioning from another company. She was able to save me money on both policies, quick to respond to follow up questions, and wonderful to talk to. Highly recommend!"
We responded:
"Thank you, Laura, for your business and the 5-star review. We’re honored by your positive feedback! I am blessed with a great team, and we look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
Profile photo of Miranda Kindle

Miranda Kindle

March 27, 2025

5  out of  5
rating by Miranda Kindle
"Pamela was very nice and informative and answered all my questions. She helped me save a big chunk of money on my car insurance and helped making my switch over smooth. Would highly recommend State Farm to my family and friends."
We responded:
"Thank you, Miranda, for the 5-star review. It’s our pleasure to assist you with your insurance needs. Pam does a great job in finding the right coverage for your needs. If there is anything else we can do to help, please let us know. Thank you for your business!"
Profile photo of Brooklyn Yoxtheimer

Brooklyn Yoxtheimer

March 25, 2025

5  out of  5
rating by Brooklyn Yoxtheimer
"I had state farm for a long time, and switched insurances like a dumbass. So glad to have state farm back!!! Chelsea really helped me get the coverage I needed and wanted."
We responded:
"Thank you, Brooklyn, for the 5-star review. I appreciate your business with our agency!"
Profile photo of Mike Baumberger

Mike Baumberger

March 12, 2025

5  out of  5
rating by Mike Baumberger
"Pam was helpful and patient ten out of ten rating"
We responded:
"Thank you, Mike, for the 5-star review. Pam does a great job of explaining coverages as well as making sure you have what meets your needs. I appreciate your business with our agency!"
Profile photo of Richard West

Richard West

March 3, 2025

5  out of  5
rating by Richard West
"They saved me fifty percent over the company I had used for 35+ years. Great job Pam and Brian Gates State Farm."
We responded:
"Thank you, Richard, for the 5-star review and your business. We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
Profile photo of Tammy Montgomery

Tammy Montgomery

March 3, 2025

5  out of  5
rating by Tammy Montgomery
"If you need car insurace or home owners go to this state farm insurance agent. Brian Gates and Deb are the very best. I just moved back to Ohio and Bill Gates and Deb took care of my home owners and car insurance and saved me alot of money. Thank you Bill Gates and Deb."
We responded:
"Thank you, Tammy, for the 5-star review. I am happy to hear that you had a great experience with our office. Welcome back to Ohio and Go Bucks! I appreciate your business with our agency."
Profile photo of Stephen Currier

Stephen Currier

February 28, 2025

5  out of  5
rating by Stephen Currier
"Worked with Chelsi with my very busy crazy schedule and she was great to work with and had a LOT of patience with me and my schedules. Cheaper insurance as well with more coverage, can't complain about that. Thanks Chelsi and The Brian Gates Team for so far an exceptional experience."
We responded:
"Thank you, Stephen, for the 5-star review. I am thrilled to hear you had a great experience with our agency and especially Chelsi. I am blessed with a great team. I appreciate your business!"
Profile photo of BOBBY MEYER

BOBBY MEYER

February 27, 2025

5  out of  5
rating by BOBBY MEYER
"Very good service. She is excellent, awesome."
We responded:
"Thank you, Bobby, for the 5-star review and your business. I am happy to hear you had a great experience with our agency. "
Profile photo of Dawn Coffman

Dawn Coffman

February 27, 2025

5  out of  5
rating by Dawn Coffman
"Very nice people who are there to get you the coverage you need at a fair price!"
We responded:
"Thank you, Dawn, for the 5-star review. I am happy to hear you had a great experience with our agency. I appreciate your business!"
Profile photo of Jayme Pollack

Jayme Pollack

February 26, 2025

5  out of  5
rating by Jayme Pollack
"Pam was fantastic with getting me good rates and was so helpful!! Would def recommend State Farm!!"
We responded:
"Thank You Jayme for the review and your business with our agency. Pam does a great job in trying to understand your insurance needs. "
Profile photo of DM X

DM X

February 24, 2025

5  out of  5
rating by DM X
"Pam is wonderful, very knowledgeable and helpful in getting me and my uncle car insurance."
We responded:
"Thank you for the 5-star review. Pam does a great job helping new customers as well as current customers. I appreciate your business with our agency!"
Profile photo of Lori Bevier

Lori Bevier

February 21, 2025

5  out of  5
rating by Lori Bevier
"Friendly knowledgeable staff!"
We responded:
"Thank Lori for the 5-star review. I am blessed with a great team. I appreciate your business!"
Profile photo of Rebecca

Rebecca

February 20, 2025

5  out of  5
rating by Rebecca
"Bill was well prepared for our conversation and willing to answer questions."
We responded:
"Thank Rebecca for the 5-star review. Bill Does a great job explaining coverages and answering questions. I appreciate your business!"
Profile photo of Charlie Davis

Charlie Davis

February 18, 2025

5  out of  5
rating by Charlie Davis
"Had a great experience transitioning to State Farm for insurance needs. I was able to switch insurance providers, get better coverage, and save some money. Chelsi was very helpful and great to work with. Highly recommended."
We responded:
"Thank you, Charlie, for the 5-star review. I am happy to hear that you had a great experience with our office. I am blessed with a fantastic team. I appreciate your business with our agency!"
Profile photo of Aubrie Pugh

Aubrie Pugh

February 7, 2025

5  out of  5
rating by Aubrie Pugh
"We have had nothing but a perfect experience working with Pam! She has helped us significantly and stayed in touch through the whole process."
We responded:
"Thank you, Aubrie for the 5 Star review. I am happy to hear that you had a great experience with our agency. I am blessed with a wonderful team. I appreciate your business with our agency!"
Profile photo of Harley Campbell

Harley Campbell

February 7, 2025

5  out of  5
rating by Harley Campbell
"Nobody beats the service at Brian Gates!!"
We responded:
"Thank you, Harley, for the 5-star review, We’re honored by your positive feedback and we look forward to continuing to provide you with great service! I appreciate your business!"
Profile photo of Abby Schlereth

Abby Schlereth

February 3, 2025

5  out of  5
rating by Abby Schlereth
"A customer service at bill gate State Farm is phenomenal. Very professional the repair shop professional. The rent a car's professional. It's very stressful when you have an accident and they really make it easier on you."
We responded:
"Thank you, Abby, for the 5-star review and taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. Bill does a great job helping people with their claims. If you ever have any questions or need assistance, we’re here to help!"
Profile photo of Roberta Moore

Roberta Moore

January 31, 2025

5  out of  5
rating by Roberta Moore
"Bill was very helpful and knowledgeable."
We responded:
"Thank you, Roberta, for the 5-star review. We are blessed to have Bill on our team. I appreciate your business with our agency!"
Profile photo of Katie Clough

Katie Clough

January 31, 2025

5  out of  5
rating by Katie Clough
"Had a wonderful experience with Makenzi at Gates State Farm. She was timely and available to answer all my questions. She followed up multiple times to make sure things were squared away when I closed on my home. Thanks Makenzi!"
We responded:
"Thank you, Katie, for the 5-star review. I am happy to hear that you had a wonderful experience with Makenzie. I am blessed with a great team. I appreciate you and your business with our agency!"
Profile photo of Greg Clemens

Greg Clemens

January 30, 2025

5  out of  5
rating by Greg Clemens
"After having difficulties with State Farm's national automated towing scheduler, I was able to connect with Deb from Gates State Farm and she was very helpful working with the towing company in getting a receipt and making sure I was reimbursed in a prompt manner. Gates State Farm has always been friendly and very helpful in my times of need."
We responded:
"Thank you, Greg, for the 5-star review. Deb always does a great job. I appreciate your friendship and business with our agency through all of these years!"
Profile photo of Haley Potter

Haley Potter

January 28, 2025

5  out of  5
rating by Haley Potter
"Super helpful! Just got married and switched to our own policy and they were so efficient and helpful!"
We responded:
"Thank you, Haley, for the 5-star review and your business! We’re thrilled to know you had a positive experience with our agency. We look forward to continuing to support your insurance needs."
Profile photo of Thomas Sqrow

Thomas Sqrow

January 15, 2025

5  out of  5
rating by Thomas Sqrow
"My agent is always very helpful and explains my policies. She is knowledgeable in the many types of my insurance needs."
We responded:
"Thank you, Tom, for the 5-star review. It’s our pleasure to assist you with your insurance needs. We appreciate your business with our agency."
Profile photo of Robyn Wade

Robyn Wade

January 13, 2025

5  out of  5
rating by Robyn Wade
"Thank you ... We had an unfortunate deer strike in November and the service we received from your Agency, Baker's Collision and Enterprise Car Rental was phenomenal and so uncomplicated."
We responded:
"Thank you, Robyn, for the 5-star review. I am sorry you had a claim however I am happy to hear things went well. I appreciate you and Tom's business with our agency!"
Profile photo of Diana Baldridge

Diana Baldridge

January 5, 2025

5  out of  5
rating by Diana Baldridge
"1 2 3 they have always been very very nice to work with"
We responded:
"Thank you, Diana, for the 5-star review! We’re glad to know you’re satisfied with the service at our agency. If you ever have any questions or need assistance, we’re here to help. We appreciate your business!"
Profile photo of Randy Hayes

Randy Hayes

December 30, 2024

5  out of  5
rating by Randy Hayes
"My claim was handled quickly and professionally."
We responded:
"Thank you, Randy, for the 5-star review. I am happy to hear that you were satisfied with your claim experience. I appreciate your business with our agency!"