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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Diana Baldridge

Diana Baldridge

January 5, 2025

5  out of  5
rating by Diana Baldridge
"1 2 3 they have always been very very nice to work with"
We responded:
"Thank you, Diana, for the 5-star review! We’re glad to know you’re satisfied with the service at our agency. If you ever have any questions or need assistance, we’re here to help. We appreciate your business!"
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Randy Hayes

December 30, 2024

5  out of  5
rating by Randy Hayes
"My claim was handled quickly and professionally."
We responded:
"Thank you, Randy, for the 5-star review. I am happy to hear that you were satisfied with your claim experience. I appreciate your business with our agency!"
Profile photo of LaToya

LaToya

December 28, 2024

5  out of  5
rating by LaToya
"The staff that I spoke with at this agency were all so kind. Chelsi helped me through the process and went above and beyond to assist me. She was very informative and personable and spent time to make sure I was a very satisfied customer. She worked around my busy schedule, which was so helpful. I was able to save ~$100/month, and that was with added additional coverage that I didn’t previously have before! They even gave an added special touch to send a Christmas card to welcome us as new customers with signatures from all of the staff! How thoughtful! I fully recommend this agency!"
We responded:
"Thank you, LaToya, for the 5-star review! I am blessed with a great team, and we look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know. I appreciate your business with our agency!"
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Brian Boroski

December 20, 2024

5  out of  5
rating by Brian Boroski
"Bill Henderson is outstanding at Brian & Michelle Gates State Farm Agency! Bill should teach a class on all things auto, home and life insurance. He is so informative and knowledgeable and friendly as is everyone there! Do yourself a favor an make an appointment to see what they can do for you!!"
We responded:
"Thank you, Brian, for the 5-star review! We are delighted to know you had a great experience with our State Farm office. We are blessed with a great team. We appreciate you and your business."
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Christopher Haley

December 3, 2024

5  out of  5
rating by Christopher Haley
"Pam was awesome. Not only very determined to lend assistance, but saved $$!!"
We responded:
"Thank you, Christopher, for the 5-star review. I am blessed to have a great team, and we look forward to continuing to provide you with great service. I appreciate your business with pour agency!"
Profile photo of Richard West

Richard West

November 28, 2024

5  out of  5
rating by Richard West
"They saved me fifty percent over the company I had used for 35+ years. Great job Pam and Brian Gates State Farm."
We responded:
"Thank you, Richard, for the 5-star review and your business. We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Tina Gilliland

November 22, 2024

5  out of  5
rating by Tina Gilliland
"Chelsie was fantastic. Made the whole process of returning back to State Farm easy and painless"
We responded:
"Thank you, Tina, for the 5-star review. We are happy to have you back with State Farm and our agency. I appreciate your business! "
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Austin Alsept

November 21, 2024

5  out of  5
rating by Austin Alsept
"Chelsi is great at explaining policy in a way that is understandable and makes sure she gets you set up for your specific needs. Would definitely recommend to anyone."
We responded:
"Thanks, Austin, for the 5 Star review and your business. I really appreciate it! "
Profile photo of Bill Nichols

Bill Nichols

November 13, 2024

5  out of  5
rating by Bill Nichols
"Nice professional and courteous staff. Took care of all my questions and needs."
We responded:
"Thank you, Bill, for your 5-star review! I am blessed with a great team. We appreciate your business with our agency!"
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Travis

November 5, 2024

5  out of  5
rating by Travis
"Very friendly and informative service!"
We responded:
"Thank you, Travis, for the 5-star review and your business! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help."
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Cay Faulkner

November 1, 2024

5  out of  5
rating by Cay Faulkner
"In the short time that I have worked with State Farm on Park Avenue West, my experience has been excellent. Everyone I encountered was helpful and extremely professional. Chelsi guided me along the journey and provided top notch customer service. Thank you, again!"
We responded:
"Thank you, Cay, for the 5-star review. I am happy that you have a positive experience with our agency. We are blessed with a great team. We appreciate your business!"
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Alan Bowman

October 24, 2024

5  out of  5
rating by Alan Bowman
"Deb was great ! TCB!"
We responded:
"Thank you, Alan, for the 5-star review. We are blessed to have Deb on our team. We appreciate your business with our agency!"
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harley McCurdy

October 22, 2024

5  out of  5
rating by harley McCurdy
"It was a good talk and experience with these guys."
We responded:
"Thank you, Harley, for the 5-star review. We look forward to working with you for all your insurance needs. I appreciate your business!"
Profile photo of Alice Dickerson

Alice Dickerson

October 22, 2024

5  out of  5
rating by Alice Dickerson
"I was in to talk to Brian Gates about couple of changes on my policy. Mr. Gates was very informative about my inquiries. I would recommend State Farm insurance for any insurance requests. A. D."
We responded:
"Thank you, Alice, for the 5-star review and your business with our agency. I am glad we could help with your questions."
Profile photo of Dawn Blauser

Dawn Blauser

October 21, 2024

5  out of  5
rating by Dawn Blauser
"Had a great experience. Was able to save $100/month & Chelsea was patient, persistent and very professional. She made sure everything was done right and has great follow through!"
We responded:
"Thank you, Dawn, for the 5-star review. I am happy to hear you had a great experience with Chelsi. I appreciate your business with our agency!"
Profile photo of Laitham Hunt

Laitham Hunt

October 17, 2024

5  out of  5
rating by Laitham Hunt
"State Farm is great to work with. Chelsi is prompt and has great communication."
We responded:
"Thank you Laitham for the 5-star review. I am blessed to work with a great team. I appreciate your business with our agency!"
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Bret Blackledge

August 30, 2024

5  out of  5
rating by Bret Blackledge
"The Gates State Farm team have taken care of us for years and have went over and above when we needed them the most."
We responded:
"Thank you, Bret, for the 5-star review and allowing us to serve your insurance needs for all of these years. We appreciate your business with our agency!"
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Carson Wood

August 27, 2024

5  out of  5
rating by Carson Wood
"Me and my family have been with Brian Gates Agency for over 20 years, I would never consider anywhere else. Deb has always been there for us when we need anything at all! Brian Gates would not be the same without her! Does not get better than her! Highly Recommend"
We responded:
"Thank you, Carson, for the 5-star review. I agree with you about Deb. I am blessed with a great team. I appreciate you and your family's business through all of these years with our agency!"
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Mike Redman

August 22, 2024

5  out of  5
rating by Mike Redman
"I've been a client of their's for many years now. I appreciate the kindness and the care they give towards my policies."
We responded:
"Thank you, Mike, for the 5-star review and allowing us to serve your insurance needs through all of these years. I appreciate your business!"
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Jane Marie

August 17, 2024

5  out of  5
rating by Jane Marie
"Very professional saved money with better insurance Ron Sherrill"
We responded:
"Thank you, Ron, for the 5-star review. I am happy to hear that we were able to help you with your insurance needs. I appreciate your business with the Brian Gates insurance Agency!"
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Chuck

August 15, 2024

5  out of  5
rating by Chuck
"We have been with State Farm and Brian and Michelle gates for roughly 40 years. They have gone out of their way to help any time we had questions or claims. They went so far as calling us after hours to check up on is after a wreck. They make sure our coverage progresses with tome as far as increasing values and coverages."
We responded:
"Thank you, Chuck, for the 5-star review and the kind words. I really appreciate you allowing us to serve your insurance needs for all of these years!"
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Gary Hunt

August 2, 2024

5  out of  5
rating by Gary Hunt
"State Farm has been a reliable company for us, and Brian's agency is terrific when it comes to dependability and customer service."
We responded:
"Thank you, Gary, for the 5-star review and allowing me to serve your insurance needs for many years. I appreciate your business!"
Profile photo of Becky Mckinnell

Becky Mckinnell

July 24, 2024

5  out of  5
rating by Becky Mckinnell
"Very good..have always been pleased with gates ..you guys are great"
We responded:
"Thank you, Becky, for the 5-star review. I am happy that you allow us to take care of your insurance needs. I appreciate your business!"
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leah walsh

July 23, 2024

5  out of  5
rating by leah walsh
"Very personable."
We responded:
"Thank you, Leah, for the 5-star review. I appreciate your business with the Brian Gates State Farm Insurance agency!"
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Deidra Barnett

July 22, 2024

5  out of  5
rating by Deidra Barnett
"Chelsi helped me every step of the way and was very patient with my busy schedule! When I called back to continue with State Farm insurance I made sure I asked for her! She got me more coverage than what I had prior and even added rentals insurance for basically the same price I paid for my prior insurance! Thank you for your patients and hard work to get me a great policy! Ask for Chelsi when calling State Farm! 👏😊"
We responded:
"Thank you, Deidra, for the 5-star review. I am happy to hear that Chelsi was able to help you with your insurance needs. I am blessed with a great team. I appreciate your business with my Agency! "