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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Nick Stalvey

June 29, 2026

5  out of  5
rating by Nick Stalvey
"State Farm has been wonderful to work with"
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Kyle

June 24, 2026

5  out of  5
rating by Kyle
"Pam was great!!!"
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Renee Booher

June 19, 2026

5  out of  5
rating by Renee Booher
"Great experience with this team . After talking to Brian, chelsi was quick to call me back and get everything I needed and great price. Definitely glad I called them ."
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Sandy West

June 9, 2026

5  out of  5
rating by Sandy West
"Very efficient with any claims I have had with no waiting and no hassle to me! Staff friendly."
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Brittani Robinson

June 4, 2026

5  out of  5
rating by Brittani Robinson
"Chelsi is always so helpful and friendly ! She is very quick to respond"
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D K

May 29, 2026

5  out of  5
rating by D K
"Brian and Pam were very knowledgeable and made sure we are insured appropriately."
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Ronda Hubbard

May 22, 2026

5  out of  5
rating by Ronda Hubbard
"Pam was very helpful! Answered all my questions. Very friendly."
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Cynthia Lynch

April 30, 2026

5  out of  5
rating by Cynthia Lynch
"We had a good policy review with Bill. My coverage was better than I remembered."
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Kathy Neff

March 31, 2026

5  out of  5
rating by Kathy Neff
"They went the extra mile to get my claim processed. From my local and state agency to Josh who came out to see damages.
Bill Gates kept on top of everything and called to make sure i understood all the paperwork!"
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Susan Farmer

March 30, 2026

5  out of  5
rating by Susan Farmer
"Very Helpful, Friendly"
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Aaron Crawford

March 11, 2026

5  out of  5
rating by Aaron Crawford
"Very helpful and kind and caring. Thank you. 🙏🏽"
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Tammy Ruthig

February 10, 2026

5  out of  5
rating by Tammy Ruthig
"Chelsea is excellent, professional, and very personable!!! Great representative for State Farm!!!! She is extremely knowledgeable and very willing to help with all your insurance needs!!!! Thank you Chelsea!!!!!"
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Meredith Walker

January 26, 2026

5  out of  5
rating by Meredith Walker
"Quick, reliable, efficient, friendly service. All details of our coverage was thoroughly reviewed and explained, allowing us to make the right choice in switching our complete insurance needs to State Farm through the Brian Gates Agency! Thank you for saving us money as well! Oh, and the chocolate chip cookies are a nice touch too!"
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Ashley Rhodes

January 25, 2026

5  out of  5
rating by Ashley Rhodes
"Brian Gates State Farm was excellent with communication and support throughout my vehicle repair process! Allena reached out every few days to follow up on my car repairs! Thank you Brian Gates State Farm!"
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Alice Dickerson

January 21, 2026

5  out of  5
rating by Alice Dickerson
"I was in to talk to Brian Gates about couple of changes on my policy. Mr. Gates was very informative about my inquiries.
I would recommend State Farm insurance for any insurance requests.
A. D."
We responded:
"Thank you, Alice, for the 5-star review and your business with our agency. I am glad we could help with your questions."
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Logan McGowan

January 19, 2026

5  out of  5
rating by Logan McGowan
"Deb was wonderful!! She made it so simple and easy for me to complete my life insurance and I couldn’t ask for a better person to help me with such a thing!! So grateful for her and the whole team!!"
We responded:
"Thank you, Logan, for the 5-star review and your business. I am happy to hear that you had a great experience with Deb. I am blessed with a wonderful team!"
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Chris Orsini

January 12, 2026

5  out of  5
rating by Chris Orsini
"After my accident, I was able to get a hold of State Farm online to start my claim the next day my agent called recommended places to get my car fixed. I immediately took it over and he estimated the cost and State Farm approved it. It was a really simple process that turned out well thanks again State Farm."
We responded:
"Thank you, Chris, for the 5-star review. I am happy to hear that your claim went well. I appreciate your business with our agency through all of these years!"
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Bill Nichols

November 24, 2025

5  out of  5
rating by Bill Nichols
"Nice professional and courteous staff. Took care of all my questions and needs."
We responded:
"Thank you, Bill, for your 5-star review! I am blessed with a great team. We appreciate your business with our agency!"
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Lisa Carroll

November 20, 2025

5  out of  5
rating by Lisa Carroll
"Everyone at State Farm Gates Insurance is always very helpful and nice. Great price rates also. Never a problem there."
We responded:
"Thank you, Lisa, for the 5-star review. I am happy to hear that you have had a great experience with our agency. I appreciate your business!"
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Matthew Smith

November 7, 2025

5  out of  5
rating by Matthew Smith
"Staff in this office are very personable and have wonderful interpersonal skills. Staff are aware and detailed in State Farm policy for all needs and help assist in the growing needs for all insurance policies."
We responded:
"Thank you, Mathew, for the 5-star review. I am happy to hear that you had a great experience with our agency. I appreciate your business!"
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Carla

October 30, 2025

5  out of  5
rating by Carla
"Very friendly and easy to get along with.They answered all my questions that I have ever had easy to get in contact with overall great people.I would definitely recommend"
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Andrew Klupp

October 29, 2025

5  out of  5
rating by Andrew Klupp
"Chelsea explains things very well in very good detail. I recommend talking to her if you want to fully understand what’s going on with your policy!"
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Nancy Daugherty

October 16, 2025

5  out of  5
rating by Nancy Daugherty
"Pam was very kind and helpful!"
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Tammy Montgomery

October 9, 2025

5  out of  5
rating by Tammy Montgomery
"If you need car insurace or home owners go to this state farm insurance agent. Brian Gates and Deb are the very best. I just moved back to Ohio and Bill Gates and Deb took care of my home owners and car insurance and saved me alot of money. Thank you Bill Gates and Deb."
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Breaira Brooks

September 22, 2025

5  out of  5
rating by Breaira Brooks
"Great Service, Bill Was Amazing And Fast With Getting Me A Quote And Setting Up Service, He Makes Sure His Customers Feel Secure. Never Have I Had A Bad Experience With Him. Thank You So Much For Bill For Your Wonderful Support."