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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Yanira Williams

July 18, 2024

5  out of  5 rating by Yanira Williams
"Thank you so much Pam for your help! And I’m happy to be a part of State Farm insurance"
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Dan Davis

July 17, 2024

5  out of  5 rating by Dan Davis
"Chelsi did a wonderful job getting me right where I wanted to be with my homeowners and auto insurance! Thank you so much! Made me feel part of the team! Bill also was incredibly helpful with my claim. Helped get it going and monitored the process for me and kept me informed. Was key in getting the right information the adjusters needed."
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Kylee Cass

July 14, 2024

5  out of  5 rating by Kylee Cass
"Very helpful with all questions. 10/10 recommend"
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Sharlene Neumann

July 13, 2024

5  out of  5 rating by Sharlene Neumann
"We have been State Farm customers for close to 40 years. They have been responsive for claims and are in touch with us regularly to be sure our auto, house, boat and business insurance is up to date. Thanking Bill at Brian and Michele Gates State Farm for his guidance over the years. Glad Michele joined the company to keep Brian in line!!!True to their marketing they are good neighbors!"
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Elaine Becker

July 11, 2024

5  out of  5 rating by Elaine Becker
"Nash arrived on time and explained everything. He completed my windshield replacement in about an hour, as he had estimated. He was very friendly and professional. Great experience."
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Kelly Scholl

June 29, 2024

5  out of  5 rating by Kelly Scholl
"Very helpful and patient with all our needs. Also, appreciated the quick responsiveness in answering all of our questions. Thank you Pam:)"
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Patty Copley

June 28, 2024

5  out of  5 rating by Patty Copley
"very nice and helpful staff answered all our questions"
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Chamrock Nicole

June 27, 2024

5  out of  5 rating by Chamrock Nicole
"Thank you so much you saved me from paying double and gave me more coverage on my home and auto! Thanks Chelsi!"
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Maria Santillan

June 19, 2024

5  out of  5 rating by Maria Santillan
"I used to be insured with State Farm few years ago back home and did not have the greatest experience. Got referred to Brian Gates when I moved to Ohio. Pam answered all of my questions without me feeling like I was bothering her. After talking to Pam she sent me a quote within an hour! I would recommend Pam to anyone that is in the market for a new insurance company!"
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M K Schreck

June 18, 2024

5  out of  5 rating by M K Schreck
"Great family agency. Take the time to compare your insurance with Brian and his team."
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brandon greter

June 12, 2024

5  out of  5 rating by brandon greter
"Very helpful and friendly!!"
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Deanna Mecurio

June 11, 2024

5  out of  5 rating by Deanna Mecurio
"They are very thorough knowledgeable and competitively priced!"
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Deb Eddleblute

June 11, 2024

5  out of  5 rating by Deb Eddleblute
"Able to make my payments over the phone since I haven’t received my bills yet. Very courteous"
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Agnes Karl

June 6, 2024

5  out of  5 rating by Agnes Karl
"They are so friendly and helpful and I love the safe and save I'm looking forward to saving money with them"
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Melodie Cloward

June 4, 2024

5  out of  5 rating by Melodie Cloward
"I'd definitely give more than a 5 star review but 5 is all that's allowed! This team is absolutely amazing, was there for me when I had my car accident, and helped when when people were attempting to take advantage of the situation. I will continue to recommend this team❤️ always so helpful! Thank you for being so kind🌟🌟🌟🌟🌟"
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Cheryl Hopkins

June 3, 2024

5  out of  5 rating by Cheryl Hopkins
"Expert help and very knowledgeable about their products. The entire office staff was fanatical. So very glad I switched to Srate Farm Ins. And very glad to be with Brian Gates and Co. Right in Ontario and close to me, just in case I need them."
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Tina Gilliland

June 3, 2024

5  out of  5 rating by Tina Gilliland
"Chelsie was fantastic. Made the whole process of returning back to State Farm easy and painless"
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Feeder Driver

May 30, 2024

5  out of  5 rating by Feeder Driver
"I don't believe I have had a better experience with an insurance company than I did with State Farm and the Brian Gates office. Chelsi helped us with our very extensive insurance needs and went above and beyond with making sure everything was correct in our coverages, not to mention we saved hundreds from the rates we were getting from Nationwide. Im recommending Chelsi and State Farm to all my friends and Family."
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Thane Forup

May 17, 2024

5  out of  5 rating by Thane Forup
"Very friendly, and great rates"
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Tina Phillips

May 7, 2024

5  out of  5 rating by Tina Phillips
"Can't believe how much more am saving a month thanks chelsie"
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James Richardson

May 2, 2024

5  out of  5 rating by James Richardson
"Bill provided excellent and timely help resolving an issue involving my insurance policy. Professional and reliable!"
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Rodney Light

April 18, 2024

5  out of  5 rating by Rodney Light
"The people at Gates State Farm Insurance was very very helpful when I was looking for insurance and all the way through the process of getting my insurance, thanks to everyone."
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Torrey Hargo

April 10, 2024

5  out of  5 rating by Torrey Hargo
"Chelsea was great she took her time to explain the quote and bundling packages and other discounts that their office offered. She was awesome."
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Frank X Kunz Jr

April 10, 2024

5  out of  5 rating by Frank X Kunz Jr
"agent was very help full and friendly."
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Brain Martin

April 6, 2024

5  out of  5 rating by Brain Martin
"Pam was awesome! Saved alot of money compared to old insurance I've had for years, and she didn't have to buy with moon pies! Lol Thanks!!!"