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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

James Fox

May 18, 2023

5  out of  5 rating by James Fox
"excellent care, great people. Would 100% recommend. Office and all👍"

Trey K

May 15, 2023

5  out of  5 rating by Trey K
"Didn’t waste my time and was polite and made sure I understood everything before agreeing to it."

David Porter

May 4, 2023

5  out of  5 rating by David Porter
"Great experience and an excellent job"

trinity gray

April 19, 2023

5  out of  5 rating by trinity gray

Kevin Reidy

March 30, 2023

5  out of  5 rating by Kevin Reidy
"I have been served by Brian Gates State Farm for 39years. He and Michelle Gates have provided outstanding service for our insurance needs."

Nic Arnett

February 14, 2023

5  out of  5 rating by Nic Arnett
"Incredibly helpful and approachable throughout the entire process"

Martin Mergel

February 2, 2023

5  out of  5 rating by Martin Mergel
"Very helpful best rates would recommend very friendly call and ask for Austin"

Goldie Pagaspas

January 25, 2023

5  out of  5 rating by Goldie Pagaspas
"We spoke with Austin over the phone for over an hour and a half after they closed. He was amazing to work with! He gave us any and every information we needed as well as explained it at a level that we could understand. He answered all of our questions. He was very patient in working with us to help us find everything we need. I highly recommend talking to Austin and working with this place if you’re looking to get any policy! Great customer service, great policies, great savings!"

Melodie Schiavi

December 13, 2022

5  out of  5 rating by Melodie Schiavi
"Was in an accident recently, and the Gates team has been so friendly and caring to work with! Only part of the whole situation that has helped me keep my has been them. 100% recommend This agency!!"

Jared Cass

September 26, 2022

5  out of  5 rating by Jared Cass
"Great customer service."

Carolyn Brook

September 14, 2022

5  out of  5 rating by Carolyn Brook
"Device was great. Agent BILL Henderson completed the claim fast and he was very friendly. Safelite was very good. I am happy with State Farm."

Elizabeth Weikle

August 24, 2022

5  out of  5 rating by Elizabeth Weikle
"I have been with Brain Gates- state farm for 20 years now. They are always so friendly and professional. They make you feel like family. The last claim I had the first thing they asked is if I was ok, which I thought was so kind, they helped me make the right choice on the body shop to use. The claim was started very fast they helped set up a rental and my vehicle was fixed in no time they called to check on me to make sure I got the rental set up and asked if they could do anything to help. We have always had wonderful experiences with this agency!!"

Shelly Knapp

August 22, 2022

5  out of  5 rating by Shelly Knapp
"Brian and his staff are always helpful and willing to help me with all of my insurance needs! I would highly recommend them to anyone looking for an insurance agency."

Austin Beckett

August 18, 2022

5  out of  5 rating by Austin Beckett
"Amazing agents & agency!!!!"

Lyndi Oakley

June 16, 2022

5  out of  5 rating by Lyndi Oakley
"State Farm is the best. Any claim I've had to make goes so smoothly and so fast. Lightning struck our well, I filed our claim in the early afternoon and I got a call that evening that our money was on the way.No hassle, just genuinely kind folks that really take care of their customers."

Patty Schwall

April 18, 2022

5  out of  5 rating by Patty Schwall
"We have had all our policies through State Farm for many years and have always received top notch service. Today I dealt with Chelsi and she was prompt, courteous, friendly, helpful and knowledgeable. Keep up the great work as it is much appreciated!"

Tom Honaker

April 8, 2022

5  out of  5 rating by Tom Honaker
"Just dropped in to State Farm office to get help with paper work. Wonderful staff greeted us. Always helpful and patient with our questions. Coffee, water and cookies was a extra surprise. Over the phone or at their office. They deserve 5 star review."

Julie Fellure

February 9, 2022

5  out of  5 rating by Julie Fellure
"I have always received the best service!! Anytime I call or have a question it is handled professionally and confidentiality!! Chelsi Allen has always been fabulous to work with!!"

Dan Simmons

February 1, 2022

5  out of  5 rating by Dan Simmons
"I had to make a recent claim on my pick up truck, and the staff was very helpful and nice. The claim was taking care of fast and efficiently. They are good communicators with keeping you updated on everything you need to know about your policies and claims."

Bradley Sapp

February 5, 2021

5  out of  5 rating by Bradley Sapp
"Great prices.."

Colleen Hardin

November 18, 2019

5  out of  5 rating by Colleen Hardin
"Love Chelsey.."

Kathy Neff

August 8, 2019

5  out of  5 rating by Kathy Neff
"They are a great group of people. .they go the extra mile to help!!!"

David Franz

December 27, 2018

5  out of  5 rating by David Franz
"Friendly, knowledgeable, and personal in a time when everything is sometimes overly automated. I have been very happy while using their services!"

OhioTravels with Kris

July 3, 2018

5  out of  5 rating by OhioTravels with Kris
"Great agent and staff! They go the extra mile for you"